Frequently Asked Questions

Please Note: This is a working FAQ page, please feel free to email us any questions that we haven't covered! This will allow us to provide you with the best shopping experience!

Q. What are some shopping tips if we are coming into your store?

A. Considering we work on a first come, first serve basis we recommend arriving as early as possible. Give yourself plenty of time to shop. During prom season this could mean arriving 3 to 4 hours before close. Also, bring your wish list with you. This will allow our staff to search for your desired dresses while you browse the store or try on dresses. We pride ourself in giving excellent customer service and being honest with our guests. We do not consider you a customer, but a guest of ours.

Q. What is your Return Policy?
A. The dress industry is very unique. Therefore, there will be no exchanges or returns. All sales are final.  You will find this to be very common with brick and mortar boutiques.

Q. Do you keep track of what dresses have been sold?
A. Yes, we have a computerized system that allows us to keep track of what dresses have been sold to a certain school/event. We do not sell the same dress, in the same color, to the same event. 

Q. How do I place an order?
A. Once you find the item you are interested in click on it and you will be taken to the products detail page. On that page, you can select your size(please feel free to use the size chart), and color. Once you have selected your size and color click on "add to cart". On the next screen double check your order and then click on "Confirm Order". The next step will be to fill out your shipping and billing information. There will also be a very short questionaire that we will need in order to complete your order and provide you with a better shopping experience. Finally, click on "process order"!

Q. Can I place an order over the phone?
A. Yes, you can order over the phone however we do recommend placing the orders online so you can check the status of your order as well as receive e-mail notifications on all status updates for your order.

Q. Can you check stock over the phone?
A. Because our inventory moves so quickly we are unable to tell you accurately if a certain dress is in stock. You will not know until you place the order or come into the store.

Q. What types of Payment do you accept?
A. We accept most major credit cards, including Visa, MasterCard, Discover. and AMEX. In store we do accept cash and checks. We do not accept cashier checks, money orders, or starter checks.

Q. How will my item (s) be shipped?
A. All of our shipping information can be found in our shipping section.

Q. Is international shipping available?
A. Yes! All of our international shipping information can be found in our shipping section.

Q. How long does it take to receive the product I order?
A. Once your order has been placed it will be processed within 24-72 business hours. If the item you order is in stock, it will ship the next business day. If we need to order the gown from our warehouse or the manufacturer, we will notify you of the ship date. All shipping methods will then take place from the estimated ship date.

Q. What if my dress is not available?
A. If your dress is not in stock and for some reason we cannot order it directly from the designer, we will notify you and give you other options to choose from or you can cancel your order. Your card is only charged if we can fulfill your order.

Q. Why are there pictures up on dresses that are not available?
A. Dresses are available all year long. However, it depends on your wear date if it will be available or not. That's why it is best to start shopping in December and January for Prom and July for Homecoming as you have the widest selection and availability of dresses.

Q. When is my credit card charged?
A. Your card is not charged until we can fulfill your order.

Q. How do I find the correct size?
A. On every product detail page you will have the option to view the size chart for the designer of the dress you are ordering. Keep in mind that over 90% of special occasion dresses need alterations. We are not responsible for dresses that do not fit, those size charts are direct from the manufacturers and they cut their dresses according to those size measurements. If you are in between sizes we recommend going up a size as it's easier to take a dress in than let a dress out.

Q. What is a wear by date?
A. A wear date is the date in which you are wearing the dress.

Q. Do you have a brick and mortar establishment?
A. Yes, we are happy to say we recently moved into a 3,000 square foot location from a 1,000 sq ft. 5876 E. State St Rockford, IL 61108.  We have been in business for 8 and half years and are happy to say we are the largest prom carrier in Northern IL!

Q. Do you take appointments to try on dresses in the store?
A. No, we do not take appointments. We operate on a first come first serve basis.

Q. Do you have in house alterations?
A. No, we do not. However, we have two self employeed seamstresses that we highly recommend. They have been working on our dresses since we opened our doors.

Q. Who pays for the alterations?
A. Alterations are paid for by the customer. Your dress must be paid in full before alteraions will occurr. Don Galani Boutique has no control over the price of alterations, the seamstresses have their own pricing. However, they are extremely reasonable for the work they do. Trust us we are picky!